Effective Date: These Terms of Service and EULA becomes effective immediately upon purchase, installation, access, or use of the Application.

Terms of Service and End User License Agreement

Important – Please Read Carefully

These Terms of Service & End User License Agreement (“Agreement” or “EULA”) is a legally binding agreement between you (“You”, “Customer”, or “Licensee”) and Cubic Logics, including its affiliated brands and subsidiaries (“Cubic Logics”, “Apps 365”, “Company”, “We”, “Us”, or “Our”).

This Agreement governs your access to and use of Cubic Logics’ proprietary software applications, add-ins, extensions, and cloud services made available through Microsoft AppSource, Microsoft Store, Microsoft Marketplace, Cubic Logics websites, or any other authorized platform (collectively, the “Application”).

By installing, purchasing, accessing, subscribing to, or using the Application, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and End User License Agreement (“Agreement”).

If you do not agree, do not install, access, or use the Application.

1. Definitions & Agreement Structure

1.1 “Agreement” means this EULA together with any applicable:

Marketplace listing or order form

Data Processing Addendum (“DPA”)

Service Level Agreement (“SLA”)

(each incorporated by reference).

1.2 Order of Precedence: In the event of conflict:

Order Form / Marketplace Terms

This EULA

1.3 “Application” means Cubic Logics’ proprietary software, including all updates, enhancements, and documentation.

1.4 “Subscription Term” means the paid access period stated in the applicable marketplace subscription or order.

1.5 “Confidential Information” means non-public business, technical, or financial information disclosed by either party, excluding information that is (a) publicly available, (b) rightfully known by the recipient prior to disclosure, or (c) independently developed without reference to the disclosing party’s information.

2. License Grant

The Application is licensed, not sold.

Subject to your compliance with this Agreement and payment of applicable fees, Cubic Logics grants you a limited, non-exclusive, non-transferable, non-sublicensable, and revocable license to access and use the Application solely for your internal business purposes during the Subscription Term.

No ownership rights, source code rights, or intellectual property rights are transferred under this Agreement. All rights not expressly granted are reserved by Cubic Logics.

3. User Access & Security

Access credentials are issued for authorized users only and must not be shared. You are responsible for all activities conducted under your account.

Cubic Logics may suspend or restrict access to protect security, integrity, or compliance with this Agreement.

4. Acceptable Use & Restrictions

You may not:

Reverse engineer, decompile, or bypass security controls

Copy, resell, sublicense, or distribute the Application

Introduce malware or attempt unauthorized access

Use the Application to build a competing product

Perform automated scraping, excessive queries, or activities that degrade service performance

Use the Application in violation of applicable laws, including export controls

Cubic Logics may suspend or terminate access for violations of this section.

5. Subscription, Billing & Auto-renewal

Subscriptions automatically renew for successive Subscription Terms unless customer provides written notice of non-renewal to [email protected] at least thirty (30) days prior to the end of the then-current Subscription Term. Upon renewal, subscriptions will renew at Cubic Logics’ then-current list price for the applicable subscription, unless otherwise expressly agreed in writing in an Order Form.

Failure to pay applicable fees may result in suspension or termination of access. Cubic Logics reserves the right to recover outstanding amounts using lawful means.

If Microsoft or Cubic Logics disables the Application due to policy violations or breach, all license rights terminate immediately.

6. Intellectual Property Rights

The Application, including all software, documentation, designs, trademarks, and proprietary materials, remains the exclusive property of Cubic Logics and its licensors.

Nothing in this Agreement grants you ownership or proprietary rights.

7. Third-party & Microsoft Components

The Application may include Microsoft services, open-source software, or third-party components governed by their respective licenses. No source code is provided except where required by applicable open-source licenses.

8. Documentation

Any documentation provided may be used solely for internal business reference during the Subscription Term and may not be redistributed without prior written consent.

9. Updates & Modifications

Cubic Logics may update or modify the Application from time to time. Security, compliance, or abuse-related updates may be applied immediately without notice. Where reasonably practicable, Cubic Logics will provide notice of material feature changes and will not materially reduce core functionality during an active Subscription Term without cause.

10. Support Services

Support is provided only for Applications developed and licensed by Cubic Logics and only during an active Subscription Term, as described in applicable documentation or SLA. Microsoft does not provide support unless expressly stated.

11. Data Protection & Privacy (GDPR Ready)

You retain ownership of all data submitted to or processed through the Application (“Customer Data”).

Cubic Logics acts as a data processor (or service provider) and processes Customer Data solely on documented instructions from you and in accordance with applicable data protection laws, including the GDPR, where applicable.

Cubic Logics will:

Implement appropriate technical and organizational security measures

Process Customer Data only to provide the Application

Not sell or use Customer Data for advertising purposes

Where required, data processing is governed by Cubic Logics’ Data Processing Addendum (DPA), which forms part of this Agreement.

12. Artificial Intelligence Features

12.1 Nature of AI Services: Certain features of the Application use artificial intelligence and machine learning (“AI Features”). AI-generated outputs are probabilistic, may be inaccurate, incomplete, or biased, and are not guaranteed to be unique or correct. Cubic Logics makes no warranties regarding AI-generated outputs. You are solely responsible for reviewing and validating all AI-generated output before use.

12.2 AI Data Processing: Cubic Logics processes Customer Data submitted as inputs and the resulting outputs (collectively, “AI Data”) solely to provide the AI Features. AI Data remains Customer Data and is processed in accordance with the Data Processing Addendum (“DPA”).

12.3 AI Improvement & Training: Cubic Logics may use aggregated and anonymized AI Data, which does not identify you or any individual, to improve its AI services. You may opt out of this use at any time by providing written notice to [email protected] or via a request through our support form requests available on our website. The opt-out will apply prospectively.”

12.4 Third-Party AI Services: AI Features may rely on third-party AI models or services. Cubic Logics is not responsible for the performance or outputs of such third-party services and disclaims liability to the maximum extent permitted by law.

13. Confidentiality

Each party shall protect the other’s Confidential Information using reasonable care and shall use it only for purposes related to this Agreement. These obligations survive termination for five (5) years.

14. Export & Trade Compliance

You must comply with all applicable export control and sanctions laws. The Application may not be used or exported in violation of such laws.

15. Term & Termination

This Agreement terminates automatically upon expiration of the Subscription Term or upon material breach. Upon termination, all licenses cease and use of the Application must stop immediately.

16. Disclaimer Of Warranties

The application is provided “as is,” “with all faults,” and “as available.”

All warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement, are disclaimed to the maximum extent permitted by law.

17. Limitation Of Liability

Customers may request a refund within fourteen (14) days from the date of initial purchase under the following circumstances:

The Application or purchased features do not function substantially as described on the website or marketplace listing and the issue cannot be resolved after reasonable cooperation with Cubic Logics support.
The Customer purchased an incorrect Cubic Logics product or license and notifies Cubic Logics within seven (7) days of purchase.

Refund requests must be submitted to [email protected].

17.1 Refund Exclusions: Refunds will not be issued where:

The Application is not used in accordance with Cubic Logics documentation or instructions.
Issues arise due to Customer infrastructure, configuration, or environmental changes.
The issue results from the unavailability or malfunction of Microsoft 365 services or other third-party systems required for the Application to operate.
The Customer modifies the Application without written authorization from Cubic Logics.
The Application is combined with incompatible third-party products or services.
The Customer no longer requires the software after purchase or changes their requirements.
The Customer purchased the Application after completing a demo or trial where the functionality was demonstrated.
Charges resulting from the Customer’s failure to cancel or provide notice of non-renewal before the applicable renewal notice period.
The Application has been substantially used, configured, deployed, or integrated into the Customer’s operational or production environment during the refund eligibility period.

17.3 Refund Method: If a refund is approved, Cubic Logics may issue the refund through the original payment method or marketplace through which the Application was purchased, subject to the policies of the applicable marketplace provider. Approved refunds may be processed after deduction of reasonable administrative, processing, or transaction costs incurred by Cubic Logics.

17.4 One-Time Refund Limitation: Refunds, if approved, may be granted only once per Customer and per Application subscription and shall not apply to subsequent renewals, upgrades, or additional purchases of the same Application.

17.5 Marketplace Purchases: For purchases made through Microsoft AppSource, Microsoft Marketplace, or other third-party marketplaces or partners, refunds are subject to the applicable marketplace provider’s billing and refund policies.

18. Limitation Of Liability

To the maximum extent permitted by law, Cubic Logics’ total liability shall not exceed the lesser of USD $1,000, or Fees paid by you in the preceding twelve (12) months.

Cubic Logics shall not be liable for indirect, incidental, consequential, or lost-profit damages.

19. Indemnification

You agree to indemnify, defend, and hold harmless Cubic Logics from claims arising out of:

Misuse of the Application

Violation of applicable law

Breach of this Agreement

20. Governing Law & Jurisdiction (US - only)

This Agreement shall be governed by and construed in accordance with the laws of the State of Delaware, United States of America, without regard to its conflict of laws principles.

The state and federal courts located in Delaware, USA, shall have exclusive jurisdiction over any dispute arising out of or relating to this Agreement.

Nothing in this Agreement excludes or limits rights that cannot be waived under applicable mandatory consumer protection or data protection laws, including the GDPR.

21. Force Majeure

Cubic Logics shall not be liable for failure or delay caused by events beyond reasonable control, including acts of God, cloud service outages, governmental actions, labor disputes, or internet failures.

22. Entire Agreement & Changes

This Agreement, together with the Privacy Policy, DPA, SLA, and any supplemental terms, constitutes the entire agreement between you and Cubic Logics regarding the Application.

Cubic Logics may update this Agreement from time to time. Continued use after changes become effective constitutes acceptance.

Sections relating to intellectual property, confidentiality, disclaimers, limitation of liability, indemnification, governing law, and any provisions which by their nature should survive termination shall survive

CONTACT INFORMATION

Terms & Conditions

Our Terms & Conditions are carefully crafted with transparency and fairness at their heart. They serve as a clear framework that defines how we work together, ensuring expectations are set with honesty and clarity. By outlining rights, responsibilities, and commitments, they are designed to protect you while creating a safe and trusted environment.

More than just legal text, our Terms & Conditions represent a mutual understanding, building a foundation of trust, respect, and accountability in every interaction.

Preventive Maintenance

As some of our applications and services are mission critical for the business, we monitor health of servers with advance tools to ensure maximum uptime.

Ticket Management System

Customer can create tickets either by calling support phone number or through support email id. Once ticket is created Support supervisor, who will assign the ticket to support engineer for immediate resolution.

Incident Management System

Incident Management System is managed by ITIL certified professionals with defined severities according to nature of the Incident.

Severity Critical (A): Response time within 1 hour of the ticket raised (Available with Premium support add-on, to purchase premium support please mail to ist(at)cubiclogic(dot)com)

Severity Urgent (B): Response time within 4 business hours of the ticket raised (Available with Premium support, to purchase premium support add-onplease mail to ist(at)cubiclogic(dot)com)

Severity Important (C ): Response time within 8 business hours of the ticket raised (Available as standard support bundled with applications wherever applicable)

Severity Monitoring (D): Incident can be moved into monitoring severity after resolving issue complete documentation of problem incident from problem description, cause to resolution is sent to the customer upon successful resolution of the incident.

Severity A is defined where entire organization is impacted and users are not productive. Severity B is defined as, part of users are impacted it or senior management / decision makers are not able to perform actions, severity C is used in the cases where any performance issues, any of the feature may not be working as expected or some of the users are impacted.

Severity D is used primarily used for monitoring purposes once issue is resolved.

Root Cause Analysis

Further upon successful resolution of the incident, root cause analysis optionally offered on demand.

Warranty and Refund Policy

DISCLAIMER OF WARRANTY

The application is licensed “as is,” “with all faults,” and “as available.” You bear the entire risk as to its quality, safety, comfort, and performance. Should it prove defective, you assume the entire cost of all necessary servicing or repair. The Cubic Logics, on behalf of itself, Microsoft, wireless carriers over whose network the application is provided, and each of our respective affiliates, vendors, agents, and suppliers (“Covered Parties”), gives no express warranties, guarantees, or conditions in relation to the application. You may have additional consumer rights under your local laws that this agreement can’t change. To the extent permitted under your local laws, Covered Parties exclude any implied warranties or conditions, including those of merchantability, fitness for a particular purpose, safety, comfort, and non-infringement. If your local laws impose a warranty, guarantee or condition even though these terms do not, its duration is limited to 14 days from when you download the application. Cubic Logics warrants that the software will materially confirm the accompanying documentation for a period of 14 days from the date of initial download. At Cubic Logics, the customer will only be able to claim if the refund has been raised by the Customer within 14 days from the date of Initial download, only under the following circumstances:

If the software or the features, you have purchased is not working as advertised on the website/ marketplace and you have attempted to resolve the issues with our support team.
You have purchased the wrong license or Cubic Logics product and informed us within a period of 10 days from your purchase. The Customer is not eligible for the refund under all the following circumstances.
The Software is not used in accordance with Cubic Logics instructions.
The Software defect has been caused by any of Customer’s malfunctioning equipment, unavailability of Microsoft 365 services which are pre-requisite to run the app or Customer provided software.
Customer has made modifications to the Software not expressly authorized in writing by Cubic Logics.
Software is not working due to customers environmental changes.
Combined the software with other products.
Customer no longer requires the software after the purchase or changes his/her requirements towards the services.
In cases where the Customer has willingly purchased the software after taking the demo/trial from the Cubic Logics team.

Special Promo offer

Apps 365 may, from time to time, run festive or time-bound promotional campaigns on selected products or variants. Such promotions, if active, will be explicitly displayed on the respective product pages. If no such promotional information is visible, the offer or promotion will not be applicable. Apps 365 shall not be liable for any claims or misunderstandings arising from assumptions about promotional availability.
Products can be purchased without the offer.
Only one offer is applicable; two offers cannot be clubbed.
This offer is not applicable to any customization or any other services/products other than the premium & enterprise products listed on the Apps 365 site.
This offer is applicable for the first year of the subscription.
Non-transferable and cannot be combined with other promotions or discounts.
The company reserves the right to modify, suspend, or terminate this offer at any time without prior notice.
All other standard terms and conditions apply as per the applicable product/service agreement.

Exclusive Year End Sale Deals!

30% off on Enterprise Plan for non-profits, schools, and government organizations.
25% off on Enterprise Plan for all other organizations.
- 25% off on Premium Plan for non-profits, schools, and government organizations.
20% off the Premium Plan for all other organizations.

Offer on 3 years subscription

Pay for 3 Years, Get 1 Year Free

Bundle Offer

Flat 33% Off when you bundle 3 or more apps.

T&C Applicable as below:

This offer is valid till 31^st December 2025.
This offer is not applicable to any customization or any other services, products other than premium & enterprise products listed on Cubic Logics site.
This offer is applicable only for the first year of the subscription and cannot be used for renewals.
Payment should be received on or before 31^st December 2025.
Products can be purchased without the offer.
Only one offer is applicable, two offers cannot be clubbed.
This offer is not applicable on lite users in any plan.

Exclusive Easter Deals!

Enterprise and Premium Plan offers on one year subscription
30% off on Enterprise Plan for non-profits, schools, and government organizations.
25% off on Enterprise Plan for all other organizations.
25% off on Premium Plan for non-profits, schools, and government organizations.
20% off the Premium Plan for all other organizations.

T&C Applicable as below

This offer is valid till 21st, April 2025.
This offer is not applicable to any customization or any other services / products other than premium & enterprise products listed on Cubic Logics, Apps365 and Hr365 site.
This offer is applicable for the first year of the subscription.
Payment should be received on or before 21st, April 2025.
Products can be purchased without the offer.
Only one offer is applicable, two offers cannot be clubbed.