IT Help desk

IT help desk is mandatory facility to be provided to employees in today’s world. IT help desk ensures that all the issues are tracked and marked as knowledge base for future reference wherever applicable. App has mostly used IT help desk features of opening and resolving tickets through a user and help desk technician interactions. User Profile, again will be used from Employee Directory list. KPI will be available to ensure that Help desk Managers can review the technician performance and take corrective measures to improve the productivity.