HR365 Helpdesk – Internal / Customer Service

Use as Intranet help desk to track HR, IT, Finance, Travel, Admin, etc Requests or use as Service help desk for your external customers.
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HR365 Helpdesk – Internal / Customer Service

Use as Intranet help desk to track HR, IT, Finance, Travel, Admin, etc Requests or use as Service help desk for your external customers.
More Features

Security  – Top Priority with GDPR, ISO 27001 & SOC 2

State of the art data security measures, HR365 Helpdesk tool keeps your data within your Office 365 tenant with no external clouds to be maintained. HR365 helpdesk is GDPR, ISO 27001 and SOC 2 Type II compliant . What is GDPR ? ( hyperlink to another page)
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Security  – Top Priority with GDPR, ISO 27001 & SOC 2

State of the art data security measures, HR365 Helpdesk tool keeps your data within your Office 365 tenant with no external clouds to be maintained. HR365 helpdesk is GDPR, ISO 27001 and SOC 2 Type II compliant . What is GDPR ? ( hyperlink to another page)
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Multiple Support Channels

Dont force customer to contact you with your choice of methods, let customer decide how to contact you for the support. HR365 Helpdesk convert tickets from phones calls, emails, web forms, social channels, etc.
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Multiple Support Channels

Dont force customer to contact you with your choice of methods, let customer decide how to contact you for the support. HR365 Helpdesk convert tickets from phones calls, emails, web forms, social channels, etc.
More Features

Ticket Management

Group all support channel to single queues to manage incoming tickets, SLA for initial response and resolution time, no agent collision while working on single case,  canned responses, agent signatures, group discussions, smart notifications, preferred views and more.
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Ticket Management

Group all support channel to single queues to manage incoming tickets, SLA for initial response and resolution time, no agent collision while working on single case,  canned responses, agent signatures, group discussions, smart notifications, preferred views and more.
More Features

Enhance productivity and customer satisfaction

Auto ticket assignment based on group, availability, certain request types, round robin method to assign tickets. Collaboration & group ticketing, Automated assignment & responses for volume tickets, Time and event based ticketing automation.
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Enhance productivity and customer satisfaction

Auto ticket assignment based on group, availability, certain request types, round robin method to assign tickets. Collaboration & group ticketing, Automated assignment & responses for volume tickets, Time and event based ticketing automation.